email · CloudHarbour Subscriptions is invented
The Surprise Invoice and Refund
An emailed bill for a subscription the householder never bought, followed by a phone call from someone offering to reverse the charge, if they can just get into the account.
The story being told
An emailed bill for a subscription the householder never bought, followed by a phone call from someone offering to reverse the charge, if they can just get into the account.
How it really works
The invoice is bait, and there is no subscription and no charge. The point of the bill is to start a conversation in which the householder is alarmed, then relieved: money is coming back, if only they help. The "refund" needs a bank login or remote access, which is the real target. A genuine refund never requires either, and a real company never asks a customer to keep a refund quiet.
What to do instead
Check the account the bill claims to be from, by typing the address of the service you actually use, or ring the number on a statement you already have. If you never bought the thing, there is nothing to reverse. Never give a bank login or remote access to someone who rang you, and treat any request for secrecy as the end of the conversation.
Sources
- FBI Internet Crime Complaint Center: PSA on refund and tech support scams
- US Federal Trade Commission: how to spot, avoid and report scams
Checked 18 October 2026. Every statistic on this site is re-checked at publish time, and the reporting resources on the Help page are re-checked quarterly.