phone call · Brightwick Home Services is invented
The Over-Refund
A caller says the householder has been refunded too much by mistake and asks for the difference back before the accounts team notices.
The story being told
A caller says the householder has been refunded too much by mistake and asks for the difference back before the accounts team notices.
How it really works
There was no refund, so there is no overpayment to return. The story is engineered so the householder feels they are being honest by helping, and the money is then asked for in a form that cannot be reversed: gift cards, a transfer to a stranger, a payment app, sometimes cash through a courier. Asking for an unusual payment method is the clearest signal in the whole script: real bills come on paper or through an app you already use.
What to do instead
No company can take money back out of your account by asking politely for it, and no real firm asks to be repaid in gift cards. Check your own bank balance and statement first. If money really did arrive that should not have, tell your bank and let them reverse it. Never send money on to an address or account given to you over the phone.
Sources
Checked 18 October 2026. Every statistic on this site is re-checked at publish time, and the reporting resources on the Help page are re-checked quarterly.