Bernard Doesn't Press That The Fraud Desk
Line quiet

148 calls · 2,307 minutes wasted · 0 scams that worked

The call log

Every call the line has ever run, newest first, with the flags the Fraud Desk found. Nothing was gained in any of them.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · nothing gained, kettle boiled instead

No real company will ask you to let them into your computer over the phone to fix a warning on your screen.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · script exhausted, no access, no biscuit

No real support line needs remote access to fix a fault, and urgency is the pressure, not the proof.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · script exhausted, no access, kettle won

No real company calls out of the blue about a virus on your computer and asks to look at it remotely.

The Over-Refund 15 min
phone call · Brightwick Home Services · script exhausted, no vouchers, kettle boiled

A real company never refunds you too much and asks you to send the difference back in vouchers.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · nothing gained, kettle boiled, no access

A refund you never asked for is bait. No real company needs remote access to your computer to return your own money.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · nothing gained, one slipper found

A warning that appears on your screen and gives you a number to call is bait, not a real alert.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · nothing gained, kettle boiled

A real support line never says it must look at your system right now, and a genuine company does not hand you to a senior technician to pressure you.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · script exhausted, no access, kettle boiled

No real company calls out of the blue about warnings on your computer, and none needs remote access to fix them.

The Over-Refund 15 min
phone call · Brightwick Home Services · nothing gained, kettle boiled, ledger unclosed

A real refund never needs you to send money back, and no caller needs to see how you pay your bills.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · refund unclaimed, biscuit unbiscuited

A real company never asks you to let it into your computer to send you a refund, and real refunds are not secrets.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · script exhausted, no access, kettle on

A warning that appears on your screen cannot phone you, and no real company needs remote access to fix it.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · script exhausted, no access

A real support desk does not cold-call you, pass you to a supervisor and ask to look at your machine.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · script exhausted, no access

No real company calls about warnings on your computer, and none of them needs to look at it.

The Over-Refund 15 min
phone call · Brightwick Home Services · nothing gained, kettle boiled instead

No real company refunds you too much money and asks you to send the difference back, and a surprise bonus for cooperating is bait.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · no access, no refund, kettle tended

No real company calls you out of the blue to hand you a refund, and none needs to look at your computer to send it.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · script exhausted, no access, no biscuit

A red warning on your screen is not a phone number, and a real company cannot see your computer unless you let it in.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · no access, one kettle on

A real support service does not hand you to a supervisor who needs remote access before you have asked for any help.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · script exhausted, no access, fire still in

No real company will cold-call you about warnings on your computer and ask to look at it remotely.

The Over-Refund 15 min
phone call · Brightwick Home Services · script exhausted, no access, kettle boiled

A real company never asks you to send a refund back as shop-top-up cards, and never says the books close this afternoon.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · nothing gained, kettle boiled

A real company never needs to look inside your computer to release a refund, and any refund that comes with a secrecy rule is a trap.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · warning unread, kettle unanswered, nothing gained

A warning on your screen is not a phone call, so never ring the number it shows or let anyone talk you into remote access.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · script exhausted, no computer seen

A real company will not need to look at your computer today to fix a flag on your account.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · nothing gained, kettle boiled instead

A real company does not cold-call about warnings on your computer and ask to look at it while you are near the machine.

The Over-Refund 15 min
phone call · Brightwick Home Services · nothing gained, kettle boiled for nothing

No real company ever asks you to pay a refund back with shop vouchers or read out a code.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · nothing gained, kettle on, refund still lost

A refund you did not ask for is a hook, and no real company needs remote access to your screen to give you money back.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · no access gained, kettle boiled instead

A warning that arrives with a phone number to call is fake. Real companies do not phone you about a pop-up you did not ask for.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · script exhausted, no access, kettle on

A real support line will not need remote access to a machine while refusing to name the problem first.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · nothing gained, fire kept in

No company can see faults on your computer before you tell them about any, and none needs to be let in to fix one.

The Over-Refund 15 min
phone call · Brightwick Home Services · kettle boiled, nothing gained

A refund you never asked for is not a refund, and no real accounts team needs it back before the books close.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · refund dangled, machine untouched, kettle attended

No real company needs remote access to your computer to send you a refund, and anyone who asks you to keep it secret is not on your side.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · script exhausted, no access, kettle on

A warning on your screen is not from a company, and no real one needs remote access to fix it.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · script exhausted, no access, parrot unimpressed

No real support line needs to see your computer, and a supervisor appearing to fix a colleague's mistake is part of the script.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · script exhausted, kettle boiled, nothing gained

No real company calls out of the blue about warnings on your computer, and none needs to be let onto it.

The Over-Refund 15 min
phone call · Brightwick Home Services · script exhausted, nothing gained

A real refund never needs you to send money back or read out a voucher reference, so treat any refund that asks you to pay as a scam.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · refund dangled, screen untouched, kettle boiled

No real company asks to look inside your screen to release a refund you never requested.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · remote link refused, slipper recovered, nothing gained

A warning on your screen is not a phone call, and nobody who is genuinely helping needs to look inside your computer from their end.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · nothing gained, kettle still clicking

Real tech support does not call you out of the blue and ask to get onto your computer.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · nothing gained, one coal fire tended

No real company calls out of the blue to fix your computer, and none needs remote access to do it.

The Over-Refund 15 min
phone call · Brightwick Home Services · forty minutes gone, no voucher, no loss

No real company will ask you to pay back a refund with shop vouchers or rush you before a deadline.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · credit dangled, access refused, kettle intervened

No real company needs remote access to your computer to release a refund or credit you did not ask for.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · nothing gained, kettle unboiled

A pop-up that gives you a phone number is not a warning from a real company, and no support team needs to be let onto your machine to clear it.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · nothing gained, biscuit tin undefeated

No real support desk needs to look at your computer, and urgency is the tell, so hang up and call back on a number you find yourself.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · no access granted, kettle undefeated

A real company will not cold-call you and ask to look at your computer. Unsolicited warnings from your own machine are the setup, not the news.

The Over-Refund 15 min
phone call · Brightwick Home Services · script exhausted, code never read

No real company asks you to buy vouchers and read out the code to fix a refund error.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · script exhausted, no access, marmalade spared

No real company needs to look at your computer to give you money back, and a real one would never ask you to keep it quiet.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · warning unread, kettle off, nobody let in

A warning on your screen is not a phone call, and no real support line will ask to look inside your machine from theirs.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · nothing gained, kettle on instead

No real company will pressure you to let them look at your computer before a deadline that expires.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · script exhausted, no access, fire still lit

No real monitoring service rings you out of the blue about warnings it says are coming from your computer.

The Over-Refund 15 min
phone call · Brightwick Home Services · script exhausted, no access, tea undrunk

No real company needs to see your screen or be repaid by an unusual method to fix a refund error.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · script exhausted, no access, kettle on

No real company needs to look at your screen to give you a refund, and a refund bigger than the bill is the bait.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · script exhausted, no access, kettle still on

A red warning on your screen is not a phone call, and no real company needs remote access to fix it.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · script exhausted, no access, tea declined

A real company will never need remote access to your machine just to check an account, so a request to look is the moment to hang up.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · script exhausted, no access

A real company will never call out of the blue and ask for remote access to your computer to fix a problem you did not report.

The Over-Refund 15 min
phone call · Brightwick Home Services · script exhausted, no codes read, no money moved

No real company asks you to buy vouchers from a shop and read out the codes to settle a refund.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · nothing gained, script exhausted, no access

No real company reverses a charge or pays a reward by asking for remote access to your computer, and no legitimate refund needs to be kept secret.

The Pop-Up with a Phone Number 15 min
pop-up · SafeNet Billing · nothing gained, one slipper found

A warning on your screen is not a phone call. Real help never begins with a stranger asking to get into your machine.

The Supervisor Hand-Off 15 min
phone call · Vantage Support Group · script exhausted, no access, kettle won

A real support line will not cold-call about a fault and ask to look at your computer.

The Cold-Call "Virus" 18 min
phone call · TechGuard Solutions · script exhausted, kettle boiled, nothing gained

No real company calls out of the blue about warnings on your computer, and none needs to look inside it to fix them.

The Over-Refund 15 min
phone call · Brightwick Home Services · script exhausted, kettle boiled, nothing sent

No real company asks you to send money by voucher or transfer counter to fix a refund mistake on your account.

The Surprise Invoice and Refund 15 min
email · CloudHarbour Subscriptions · nothing gained, tea declined

A surprise refund that needs remote access to your computer is not a refund, it is a request for your money.